Hotel FAQs

EVERYTHING YOU NEED TO KNOW BEFORE YOUR STAY

Find quick answers to the most common questions about Green Garden Eco Resort, including check-in and check-out, villas, pools, dining, family activities, pet-friendly stays, transfers and other hotel services. Everything you need to plan your holiday in Tenerife with confidence and ease.

What is Green Garden Ecoresort Tenerife hotel star rating?
Our hotel is part of Luxury Tenerife Hotels.
  1. Star rating: 4 stars.
  2. Service category: Upscale.
If you have booked directly with the hotel: To confirm your reservation, please send an email to: green@luxurytenerifehotels.com with the following information:
  1. Check-in date
  2. Full name
  3. Reservation or accommodation number
  4. Phone number
  5. Email address
If you have booked through an OTA (Booking, Expedia..): You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA’s app.
To modify your booking:
  1. If you have booked directly with the hotel: Please send an email to: green@luxurytenerifehotels.com with the following information:
    1. Requested modification
    2. Check-in date
    3. Full name
    4. Reservation or accommodation number
    5. Phone number
    6. Email address
  2. If you have booked through an OTA (Booking, Expedia..): Reservations made through any OTA must be managed directly with the OTA. Follow the steps below:
    1. Access your booking confirmation email and visit the OTA website or app.
    2. Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation. The hotel is not able to make any exceptions to these policies. If a modification fee applies, we will let you know before processing your request. To extend your stay: Please send an email to: green@luxurytenerifehotels.com with the following information:
  1. Booking source (Direct, Booking.com, etc).
  2. Check-in date
  3. Check-out date
  4. Required check-in date
  5. Required check out date
  6. Full name
  7. Reservation or accommodation number
  8. Phone number
  9. Email address
To add guest(s) to your booking: Please send an email to: green@luxurytenerifehotels.com with the following information:
  1. Booking source (Direct, Booking.com, etc).
  2. Check-in date
  3. Full name
  4. Number of guests
  5. Guest’s age
  6. Number of baby cots
  7. Number of rooms
  8. Email address
  9. Phone number
If a modification fee applies, we will let you know before processing your request.
If you have booked directly with the hotel: Flexible
  1. Free cancellation up to 48h before check-in. After that a 1 night charge applies.
  2. From 20/12 to 5/01: Free cancellation up to 30 days prior to arrival. Up to 21 days prior to arrival, a 1 night charge applies. Up to 15 days, a charge of 50% of the stay applies. After that, the full stay will be charged.
Non-refundable – Cannot be cancelled or modified. To cancel your reservation, please send an email to: green@luxurytenerifehotels.com with the following information:
  1. Check-in date
  2. Full name
  3. Reservation or accommodation number
  4. Phone number
  5. Email address
• If you have booked through an OTA (Booking, Expedia..): Reservations made through any OTA must be managed directly with the OTA. To cancel a reservation:
  1. Access your booking confirmation email and visit the OTA website or app.
  2. Choose the option to cancel the reservation.
Refunds will depend on the cancellation policy clearly stated at the time of booking and in the confirmation email. Please note the hotel is not able to make any exceptions to this policy.

We are sorry, but we do not have a loyalty program.

By booking directly with us, you will enjoy the following benefits (subject to availability): Price & Payment:
  1. Best price guaranteed
  2. Flexible cancellation
  3. Secure payment
Available for free:
  1. Baby cot
  2. Wi-Fi
Advantages:
  1. Direct communication
  2. No hidden costs
  3. Personalized service

We are open all year round.
Our latest renovation program was concluded on June 2023.

Depending on the rate you select, payment will either be upon reservation or check-in. At check-in, you will need an ID. If you’re having trouble making your reservation contact us and we’ll assist you. We accept the following payment methods:
  1. Visa
  2. MasterCard
  3. American Express
We accept cash payments at the front desk. All means of payment not listed above are considered unacceptable.
  1. You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
  2. We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
  3. We do not accept installment payments.
  4. We do not accept payments made for someone else.
Our standard prices include service tax.
  1. Tipping is customary.
  2. Tipping is strongly encouraged.
  3. Suggested tipping: 10%
  4. Tips are in cash or card.

Our rates and commissions for travel agencies vary based on the contracting terms and the size of your group. The get a quotation for your group please email us at green@luxurytenerifehotels.com

We do not have fixed packages and vouchers.
To consult our offers ask me for a reservation for your desired dates and I will show you the best options available.

We do not have resident discounts

There is no city tax

Meal plans:
  1. Bed & Breakfast
  2. Half Board: breakfast & dinner, drinks* not included. Possibility to change dinner for lunch)
  3. All-inclusive: breakfast, lunch & dinner with drinks selection* & snacks available from 11:00 till 23:00
*Menus & drinks: here Rate plan upgrade here Room upgrade is subject to availability by paying the price difference.
Please send an email to: green@luxurytenerifehotels.com with the following information:
  1. Your selected meal plan
  2. Reservation or accommodation number
  3. Phone number
  4. Email address
Usually, we do not require a minimum length of stay. However, minimum stays for may happen periods of high demand such as:
  1. Week-ends
  2. Christmas 21st/12 to 6th/01
  3. Holy Week
  4. Summer July-August.
  1. There is no specific discount for long stays
  2. There is no maximum length of stay

Our prices tend to go up as the date approaches and availabilities become scarce. It is always best to book your room early on.

We do not have day offers.

You are able to check in anytime after 15:00.
We do not offer an early check-in.

We do not offer early check-in
However, if you arrive early, you are welcome to enjoy our swimming pool and restaurant before getting your room